Last updated: November 01, 2024
At Buddy Finance, we value your trust in our services and aim to provide a hassle-free experience. As part of our commitment to transparency, we've updated our Refund and Cancellation Policy for Investment, Vanquis Cards to ensure clarity and fairness for all our users. Here are the key highlights:
1. Refund Policy for Vanquis Card
- Under any circumstances, the Vanquis Card fee is not refundable.
- The validity of our Vanquis Card will end on the specified date (card validity: 5 years). Vanquis Cards cannot be transferred. Only the cardholder and no one else may use this card.
- The Vanquis Card is not a debit/credit card or other type of payment card.
- If the Buddy Finance Vanquis Card is lost, stolen, or damaged, it must be reported right away to the card's issuer or the RBS Nidhi Limited Registered Office, who will make arrangements for a new card (card replacement is chargeable).
- RBS Nidhi Limited will decide the renewal's terms and conditions.
2. Payment and Refund Policy - Secure and Streamlined
At Buddy Finance, we prioritize the security of your financial transactions and data. To ensure a smooth and safe payment process, we only accept payments
made to our verified company bank account. Additionally, we initiate refunds exclusively to your verified bank account to safeguard your funds. Here's what you need to know:
- Company Bank Account: When making payments for our services, kindly remit the amount to our official company bank account. This ensures that your payment is directed to the right source, providing you with a transparent and reliable payment process.
- Refund Process: If eligible for a refund as per our Refund and Cancellation Policy, we will initiate the refund to the same verified bank account from which the payment was originally made. This stringent measure protects you from unauthorized transactions and ensures that your money reaches the correct destination.
- No Third-Party Accounts: Please note that we do not process refunds to third-party bank accounts. To maintain the highest level of security, we strictly adhere to the policy of refunding to your verified account only.
- Data Security: Rest assured that your banking details and personal information are treated with the utmost confidentiality. We employ robust security measures to safeguard your data and protect it from unauthorized access.
- Verified Bank Account: Before initiating any transactions, please ensure that your bank account details have been verified with us. This verification process is essential to ensure the accuracy and legitimacy of your banking information.
We take pride in providing you with a secure and reliable platform for your financial needs. By adhering to these payment and refund guidelines, we aim to offer you a worry-free experience with Buddy Finance.
If you have any questions or require assistance, feel free to contact our dedicated support team. We're here to assist you every step of the way.
3. Return Policy
As a digital financial services provider, we do not offer physical goods for sale. Our services are entirely online,
and all transactions are conducted electronically. Therefore, we do not have a return policy for physical goods, as our services are intangible and non-returnable.
If you have any questions or concerns regarding our services or transactions, please contact our support team for assistance. We're here to help you with any queries or issues you may have.
4. Shipping Policy
As a digital financial services provider, we do not offer physical goods that require shipping. All our services are delivered online,
and transactions are conducted electronically. Therefore, we do not have a shipping policy for physical goods, as our services are intangible and non-shippable.
If you have any questions or require assistance with our services, please contact our support team. We're available 24/7 to assist you with any queries or concerns you may have.
5. Contact Us
If you have any questions or concerns regarding our Refund and Cancellation Policy, please feel free to contact our support team. We're here to assist you with any queries or issues you may have. You can reach us via email at support@buddyfinance.in or through the live chat feature on our website. Your satisfaction is our priority, and we're committed to providing you with a positive and rewarding experience at Buddy Finance.
Thank you for choosing Buddy Finance for your financial needs. We appreciate your trust in our services and look forward to serving you with excellence and integrity.
Best regards,
Buddy Finance Team
